Privacy Policy

Protection of Users’ personal data is one of Suex major priorities. To maintain high level of your privacy protection our company strictly follows the norms of EU’s data protection acts, in particular, the General Data Protection Regulation (GDPR) coming into force on 25th May of 2018.

Our privacy policy is based on 6 main principles, ensuring your personal data protection:

  • Lawfulness, Fairness and Transparency: data processing is to be performed fairly, in accordance with applicable laws and in a transparent manner;
  • Purpose Limitation: data processing is limited to a purpose of the Services provision;
  • Data Minimisation: personal data collection takes place in a volume necessary for processing purposes;
  • Accuracy: we take all reasonable steps to keep your personal data accurate and up to date, otherwise we erase it;
  • Storage Limitation: we store your personal data in a form, which permits to identify you as a data subject as long as it is necessary for processing purposes;
  • Integrity and Confidentiality: while processing your personal data, we ensure protection against unauthorised or unlawful processing, accidental loss, destruction or damage.

The Suex company collects and processes personal data with your consent, for compliance with a legal obligation which Suex is subject to or when we have assessed it is necessary for the purposes of the legitimate interests pursued by Suex or a third party to whom it may be necessary to disclose information. We collect and process personal data when it is needed for the performance of our agreements with clients in order to provide full-function service and appropriate facilities. Data collection is required in order to maintain contact with our clients as well as to provide stable operation of the service and optimize it. Personal information helps us to provide security of our clients, Suex and third parties. We may also use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies because this information is important to your interaction with Suex.

Before using our Services you shall provide express consent to process your personal data including, but not limited to your name, address, phone, email, Skype ID as well as any other information reported to the Service voluntary for the purposes of the Services provision. You are entitled to withdraw your consent at any time. When you use Suex Services, we may collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Suex Account. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter).To keep your personal data accurate and up-to-date we recommend to update it from time to time. 

We store collected personal date during the period required to achieve the goals or during the period required by law.

Suex does not take any decisions involving the use of algorithms or profiling that significantly affects you.

We undertake an obligation to process, to record, to store, to use and to transfer the personal data provided by maintaining physical, electronic, and procedural safeguards in compliance with applicable law. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for the employees/service providers, who are acknowledged to our corporate personal data protection policy. Except to the extent required by any applicable law or governmental or judicial body, we will not disclose your personal information to any third party without your prior written consent. In case a personal data breach occurs we will inform you as well as responsible supervisory authorities about it within 72 hours since the moment we’re aware of this fact.

In case you decide to share your personal data collected with any other companies, we’d like to provide an electronic copy of your personal data on a gratuitous basis. Inter alia we respect your “right to be forgotten”: we delete your personal data from our database at your request, except in the following cases:

  • the personal data is needed to exercise the right of freedom of expression;
  • there is a legal obligation to keep your data;
  • your personal data shall be kept for reasons of public interest (for example public health, scientific, statistical or historical research purposes).

You have the right to obtain without undue delay the rectification of inaccurate personal data concerning him or her.

You have the right to obtain the erasure of personal data concerning you and restriction of processing without undue delay where one of the grounds described in the Regulation applies.

We will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if Suex is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

In order to change or delete your personal data you can turn for help to the agents of our customer support. Moreover in your account you can choose Settings and then press Delete account, your request will be sent to our specialist. Your request will be considered within the reasonable time without undue delay and you will receive a reasonable response.

You can also manage the personal data we collect in the Settings in your App.